​Thank you for choosing Tiffins. We are committed to bringing authentic, freeze-dried Indian meals to your table with speed and care. Please review our policies regarding the delivery and satisfaction of your order.

We take pride in our efficiency to ensure your meals arrive fresh and ready to rehydrate.

Handling Time: All orders are processed within 1 business day. Orders placed after 2:00 PM local time on Fridays or over the weekend will be processed on the following Monday.

Shipping Rates:
Orders over $30: Free Standard Shipping.
Orders under $30: A flat shipping fee of $5.00 applies.

Delivery Timeline: We use standard shipping carriers. Most orders arrive within 3 to 5 business days after the handling period.

Tracking: Once your order ships, you will receive an email notification containing a tracking number to monitor your package's progress.

Due to our commitment to fast shipping and our 1-day handling time, our order processing begins almost immediately.

No Cancellations: Once an order has been placed on our website, it cannot be cancelled or modified.

Address Accuracy: Please double-check your shipping address and cart contents before finalizing your purchase. Tiffins is not responsible for orders shipped to an incorrect address provided by the customer.

To ensure the health and safety of our customers, Tiffins products are not returnable. As a food-based business, we cannot accept returns of food items once they have left our facility, regardless of whether the packaging is unopened. This policy helps us maintain the highest safety standards for all our consumers.

While we cannot accept returns, your satisfaction is our priority. We will gladly issue a full refund or a free replacement in the following circumstances:

Damaged on Arrival: If the shipping box or the internal food pouches are punctured, crushed, or compromised during transit.

Substandard Condition: If the product is delivered in a condition that is not ideal for consumption (e.g., moisture ingress or seal failure).

Lost Packages: If the carrier confirms the package is lost or if it has not arrived within 10 business days of the shipment date.

To process a refund or replacement, please follow these steps:

Contact our support team at Info@gettiffins.com within 7 days of the delivery date. Provide your Order Number. Attach photos of the damaged packaging or the specific issue with the product.

Approved refunds will be credited back to your original payment method within 5–10 business days, depending on your financial institution.